Q. How do I start up and use "KSnetManager"?  
A. After installing the package, start "KSnetManager.exe" to setup the control parameters for the monitored accounts. For first time users, we recommend you to use the Help feature, located on the upper right-hand corner of the "KSnet Manager" window. It will provide step-by-step instructions on how to set up parameters, along with explanations on how to use the program after installation is completed.  
Q. How does "KSnetManager" monitor and control websites accessing?  
A. For Internet Explorer, Chrome, and Firefox, all websites are categorized into Blocked, Untimed, and Timed sites. For all other browsers, KSnetManager categorizes them into Timed Programs (See next question for the details about Timed Programs).
A Blocked Site is a website that may never be accessed, regardless of Time Window and Available Minutes. An Untimed Site is a website that may always be accessed, even outside of Time Windows. Accessing Untimed Sites do not use up Available Minutes. Timed Sites are all other websites that are in neither Blocked Sites nor Untimed Sites. Timed Sites are only accessible when the Time Window opens and there are still remaining Available Minutes.  
Q. How does "KSnetManager" monitor and control programs on your computer?  
A. All local programs are grouped into four categories: Blocked, Timed, Unrestricted, and Monitored.
A Blocked Program is an application or program that can never be started, even when the Time Window is open. A Timed Program is an application or program that will consume Available Minutes, even if it does not require internet access, and can run only when the Time Window is open. An Unrestricted Program is an application or program that never consumes Available Minutes, even if it does require interest access, and can run at any time, even when the Time Window is closed.
Any other programs that are not in Blocked, Timed, or Unrestricted categories, by default are Monitored Programs. If internet access is not required to run a Restricted Program, it can run anytime without consuming Available Minutes, like an Unrestricted Program. However, once KSnetManager detects that the program has linked to the internet, then that particular program will be automatically viewed as a Timed Program. Please note that you can always change the default category of a particular program to the desired category in settings.  
Q. Why are certain accounts prohibited from accessing the internet or running certain programs after I install "KSnetManager"? How do I avoid this?  
A. When KSnetManager is running, any accounts that are not included in either Monitored Accounts or Unmonitored Accounts will AUTOMATICALLY become a Blocked Account (or an unknown account). A Blocked Account is prohibited from accessing the internet, and from running certain programs. To avoid this, start the “KSnet Manager” program, and set all known user accounts to either Monitored Accounts or Unmonitored Accounts (see next question).  
Q. Why do I need to include all User Accounts under either Monitored Accounts or Unmonitored Accounts?  
A. "KSnetManager" recognizes an account that is included in either Monitored Accounts or Unmonitored Accounts as a KNOWN account. Any other accounts are UNKNOWN accounts that will not have access to the internet, and may not run certain applications. Setting an account to KNOWN, you can prevent that account from becoming automatically indiscriminately blocked. (See next question)  
Q. Why are Unknown Accounts automatically blocked?  
A. Automatically blocking unknown accounts prevents an account from purposely dodging monitoring/control. For example, Windows allows an Admin Account to create another new accounts on the computer. If these new accounts were not automatically blocked, a monitered Admin Account may create another new user account that can be used without monitoring.  
Q. How do I know if "KSnetManager" is running and the current user is being monitored?  
A. If the current user is monitored, a digital timer will appear on the bottom right hand corner of the screen, unless the Admin (who installs "KSnetManager") disable the timer feature in the settings. See the Help section for more functions of the timer.  
Q. Why is there is not a digital timer shown on the screen at all times? Does this mean the logon user is not being monitored?  
A. The digital timer may be closed by clicking the CLOSE button on the timer.
Please note that all functions that tracks time, resords data, blocks internet navigations are always running in the background, whether or not the digital timer appears on screen.
Q. Can other Admin Accounts override the settings of "KSnetManager"?  
A. No. Only the Admin Account that installed the program can modify and change the settings of KSnetManager.  
Q. Why are my settings not saving?  
A. This may be due to either incomplete setting steps or system errors.
When you modify or setup the parameters, all data and setting s are only cached temporarily until you click the "Save" button. Thus, each time you setup or edit the settings, you need to progress through all the steps until the end for the "Save" button to appear.
If the issue is caused by a system error, the error message will appear on the window screen. In this case, you can try to reboot the system or contact www.konod.com for help.
Q. What is a critical file? How do I block it?  
A. KSnetManager recognizes a critical file as any file with the extensions: .exe, .dll, .com, .sys, .msi, .vbs, .reg, and .bat. The modifications on these files may potentially bring in malware and viruses to your computer. All modifications to these types of files will be recorded and reported to you. You can use these records to find out the clues to potential malware or virus, if it exists.
By default, KSnetManager does not block the changes on these files. However, it provides an optional selection to block the modifications on the executable files (.exe, .com, .vbs, .msi) which is a subset of the critical files. This option may prevent new programs from being installed by the monitored user; but it will also reduce the risk of getting malware and virus on your computer.  
Q. What does the reports about "Critical Files" record?  
A. The reports for "Critical Files" is entirely optional. If you are unfamiliar with the modifications of executable files, and how they affect your system, you may wish to ignore these reports as to avoid possible confusion, since the files on your computer may be modified under, but not limited to, the following circumstances: valid application dates and unapproved modifications made by a virus or spy software.
The "Critical Files" reports record the modifications (added, modified, and deleted) on the executable files (like .exe & .com) in the main directories. These unexpected changes may give you a clues to find a malware or virus, if exists. In addition, "Critical Files" reports will display the programs that access the internet, which you are unaware and may be spying software.
Please note that "KSnetManager" is NOT an anti-virus software, but just have the functions to provide clues to the malware and potential viruses on your computer.  
Q. what is the difference between Timed Programs, Unrestricted Programs, Blocked Programs, and Monitored Programs?  
A. A Blocked Program is an application or program that can never be started, even when the Time Window is open. A Timed Program is an application or program that will consume Available Minutes, (even if it does not require internet access), and can run only when the Time Window is open. An Unrestricted Program is an application or program that never consumes Available Minutes, even if it does require interest acess, and can run at any time, even when the Time Window is closed.
If an application or program is not a Timed, Unrestricted, or Blocked program, it will be automatically classified as a Monitored Program. If it does not use internet, a Monitored Program can run at any time and will not consume Available Minutes, like an Unrestricted Program. However, if it uses the internet, a Monitored Program will consume Available Minutes, and can run only when the Time Window is open, like a Timed Program.  
Q. Do I have to enter an Email address during the set up phase of the application?  
A. No. An email address is optional. If you check the "Auto Report via E-mail" box and provide a valid email address, the recorded information for the monitored accounts will be sent you once a day, if the account is logged on that day.  
Q. Why do I need to select a correct time zone before setting up the application?  
A. This is to prevent users from adding more available time by changing the date or time. If the date or time (based on the selected time-zone) is changed, KSnetManager will correct the date and time back automatically. This correction will happen within one minute after the change, or right after the internet becomes available.
NOTE: After KSnetManger is installed, you can only change the system time and date through the KSnetManger program. If you change them through other tools, like the Control Panel, KSnetManger will automatically change it back to the date and time of the selected time-zone.  
Q. Can the user delete or modify a component, function, or file of KSnetManager?  
A. No. Only the administrator who installed the package can uninstall, modify, or delete the files that are installed through the KSnetManager package.  
Q. Can the monitored user stop the program when it is running?  
A. No. KSnetManager has three protection levels to prevent its programs from being stopped or modified by a monitored user while it is running  
Q. Why does microsoft.com not consume Available Minutes?  
A. The Windows OS requires access to microsoft.com to make occasional updates to your computer. To avoid eating up Available Minutes during these updates, KSnetManager automatically puts all websites that are within the microsoft.com domain into the Untimed Websites catogery.  
Q. Why can the monitored user still connect to the internet right after the Time Window is closed?  
A. There is a maximum margin of error of one (1) minute, where the KSnet-Timer may be slightly out of sync with the systen timer.  
Q. Why is the Quick Setup button sometimes disabled? How can I use it?  
A. The Quick Setup button is disabled if there are no previous settings stored.
To enable Quick Setup, you have to use Normal Setup to create the initial settings for at least one account. After those settings are saved, then the Quick Setup option will be available for additional accounts.
Q. How can I enable the keystroke logging feature?  
A. By default, the keystroke logging functions are disabled.
To enable this feature, you need to use Normal Setup procedure to setup control parameters for the monitored account. At step 5 (Additional Features), check the box next to Enable Keystroke Logging, and enter a password when prompted on the screen.
Q. Why does uninstalling the program sometimes fail?  
A. To fully and properly uninstall KSnetManager, make sure all monitored users have been logged off.
If removal is not complete, log off of all monitored users, reboot your computer, and try again.
Q. Why did I receive an email that indicated a browser had been updated to a new version on the monitored computer?  
A. There are always some differences between different versions of a browser. These differences may or may not have an impact on KSnetManager. Thus, if a newer version of the browser becomes available, and that newer version has not yet been tested by Konod LLC, this email will be send to our customers who provided an email address.
For all newer versions of Internet Explorer, Chrome, and Firefox, Konod LLC provides free updates of KSnetManager to maintain its compatibility with the updated browsers. These updates are installed automatically if the Auto-Updating feature is enabled; it is enabled by default. If this feature is not enable, please visit www.konod.com/download.aspx to check for and manually install any necessary updates.